Cancellation & Refund Policy

If you cancel

• 24 hours or more before the call: full refund.
• Less than 24 hours before the call: no refund.

Rescheduling

You can move your call for free up to 24 hours before it starts, up to two times.

If your student cancels or doesn't show up

You get a full refund.

If you miss the call

Missed calls aren't refunded. If you join late, the call still ends at its scheduled time.

How to cancel or reschedule

Use the link in your confirmation email. Refunds go back to the card you paid with; how long they take depends on your bank. If something unexpected happens, email us. We can make exceptions.